DELIVERY

We aim to fulfil your delivery within the 5 -10 working days from ordering to the payment card address details. Someone from our customer service should contact you within 48hrs to discuss your delivery service and date. We do hold most of our products in stock but if we don’t have something in stock we will contact you quickly to give you a date of when it is in stock or offer a full refund.

We offer FREE delivery to most of mainland UK destinations but please phone for quotes for, Highlands of Scotland, Northern Ireland, Islands and other destinations If you have any queries or would like to speak to a real person please contact us and we will try to answer your questions on 01255 470888

FREQUENTLY ASKED QUESTIONS

WHAT SHOULD I DO IF I HAVE NOT HEARD FROM YOU?

If you have not heard from us please give us a call on 01255 470888 or email us at enquiries@garden-furnitureuk.com 

WHAT HAPPENS IF I AM NOT IN FOR A DELIVERY?

All customers will be called to confirm a delivery date . If delivery is failed due to no answer and presuming delivery is attempted within the time slot agreed a re-delivery charge will be applied. This will be discussed with you by a member of our customer service team when re-booking delivery.

Please note, for security or legal reasons certain products must be signed for by an adult, 18 years or older.

HOW CAN I TRACK MY ORDER?

To track your order please call us on 01255 470888 and a member of our customer service team will be happy to help. 

WHO CAN SIGN FOR THE DELIVERY?

In most cases recipients of deliveries must be 18 years or older.

CAN MY DELIVERY BE TAKEN INTO MY HOUSE?

Unfortunately, due to insurance purposes, our couriers are not able to carry any goods into your property or through to the garden . Palletised deliveries are delivered to the nearest hardstanding, this means it can be placed on your front drive if you have smooth paving, however, if you have a gravel-covered drive, the closest hardstanding may be the curb.Couriers are unable to take away any packaging, this means you will have to organise the disposal of the wooden pallets and cardboard packaging yourself.

Please let us know if you have any access problems to your property.

If you have any queries on the matter please feel free to give a member of our customer service team a call and we’ll be happy to help on 01255 470888

RETURNS

All returned and exchanged products, including the boxes the items came in, must be in their ORIGINAL CONDITION. Not warn, altered or washed. They must be in their ORIGINAL PACKAGING. Do not tape up or write on boxes.

Responsibility of the goods remains that of the customer until safely received by Garden Furniture UK. We accept no liabilIty for goods lost in transit back to our warehouse.

If any item arrives damaged, it will be collected and replaced within a reasonable period of time and at no cost to the customer. All damages or defects must be reported within 48 hours by telephone or e-mail from the date of delivery. We may require photographic evidence of the damage or defect before any replacement or collection can be instigated. If a customer wishes to exercise their right to return the product under our 7 day return procedure, the return carriage can be arranged by Garden Furniture UK, the cost of which will be debited from the original payment amount prior to any refund and will be quoted at cost and will include original delivery costs and returns. If delivered on a pallet, the item must be collected on the same size pallet.

Can furniture be left outside all year round?

We can confirm that all of our furniture can be left outside all year round. However we do recommend to purchase one of our winter protective covers for your furniture. Our covers provide superior protection from the elements. We strongly advise that all cushions should not be stored underneath your protective cover, otherwise the cushions will become water stained. In addition all cushions should be stored in a dry location when not in use. 

Are my cushions machine washable?

All of our cushions can be machine washed, we recommend that you wash your covers at a low temperature, around 30ºc. In addition we strongly recommend not dry your cushions on a radiator or tumble dryer. This will cause the cushion cases to shrink.

Do our products fade in sunlight?

All of our products provide UV protection to ensure they do not fade in sunlight, resulting in years of enjoyment.

How do I care for my furniture?

We recommend cleaning your furniture without the cushions at least once a year. Brush the furniture down to remove leaves and debris. Use warm, soapy water and a soft cloth to wipe dirt away. After the dirt has been removed we recommended to rinse your furniture.

Is our furniture fully assembled?

All of our furniture is fully aluminium welded, the only component which requires assembly is our tables, parasol and storage boxes.

Do you use Tempered Glass?

Yes we can confirm all of our glass has been tempered for your safety.

Does our Rattan Contract and Expand?

Yes all of our rattan will contract and expand based on the current weather conditions. In warm weather our rattan will expand and then contract back to its original state once temperatures become cooler. This is a completely normal trait for rattan garden furniture and in result will stop the weave from snapping and becoming brittle in the winter months.